Terms and Conditions

Consultation Fees

The cost of a Cosmetic Consultation with Dr Scott is $250 and a Cosmetic Consultation/Comprehensive Skin Analysis with our Nurses/Dermal Clinician is $100. Your consultation will involve a full facial assessment, skin analysis and discussion of possible treatment options. This fee is fully redeemable off your treatment. Other fees can be found on our Prices page.

Cancellation Policy

A 48-hour cancellation policy applies to all appointments at Ascension Cosmetic Medicine. Failure to attend an appointment or cancellation/rescheduling within 48-hours of the appointment time will result in the deposit being forfeited. For treatments that are part of a package, any cancellations or rescheduling within 48 hours of the appointment time will result in the treatment being forfeited.

Late Policy

To ensure we provide you with the highest level of care and attention, please be aware that we can hold your appointment for up to 10 minutes past your scheduled start time. After this, we may need to reschedule to maintain the seamless flow of care for all our valued clients. If you think you’ll be delayed, please let us know as soon as possible. We appreciate your understanding, as this helps us maintain the exceptional standard of care you deserve.

Deposits

All appointments require a deposit. Payment is required at the time of booking to confirm the appointment. Deposits will be subtracted from the cost of treatment. Failure to attend an appointment or cancellation/rescheduling within 48 hours will result in the deposit being forfeited. Guests who breach the cancellation policy more than once will be required to pay a deposit for all future bookings.

Refund Policy

It is important to note that with any medical procedure there is no guarantee of results and outcomes. Every patient is different, and no treatment plan is an exact science. We make every effort to ensure that your aesthetic outcome is achieved. However we can never guarantee the results of the treatment provided. As a patient of Dr Scott Allison, you acknowledge that there is no guarantee for any procedure that is performed in the clinic. As the treatment has been provided, as well as use of product and time, no refund will be provided by any consulting doctor/nurse/therapist. This is non-negotiable.

Asymmetry

All faces are asymmetrical. Our doctor, nurses and therapists will do our best to improve this. However asymmetry is still common after a procedure has been performed. All corrections of asymmetry post treatment are at the cost of the patient. We do not offer any complimentary treatments in the case of asymmetry.

Suitability For Treatment

Treatments vary from patient to patient and Dr. Scott or his nurses/therapists may not always be able to treat you for what you have made a booking for. It is at the discretion of the practitioner as to whether they believe the patient is suitable for the treatment presenting. Our patient’s safety is our primary concern, and we will not treat if the patient is unsuitable for the procedure. If this occurs the patient will be charged a consult fee as per our consultation terms and conditions. This is non-negotiable.

Laser Procedures

Patients having laser procedures should not present with current fake tan or recent sun exposure (for at least 2 weeks), active cold sores or currently taking Roaccutane. A fee of $100 will be charged if an appointment needs to be postponed due to these conditions.

Credit Card Processing Fees

Payments made via Eftpos will not incur any processing fees. Payments made by American Express will incur a 1.65% surcharge, and Mastercard/VISA will incur a 0.95% surcharge.

Review Of Procedure

A complimentary review is offered 2 weeks post procedure. If you have any issues or concerns in the meantime, please call the clinic on 1300 214 971 or email info@drscottallison.com.au.

Ceasing The Clinic-Patient Relationship

Dr Scott and his nurses/therapists reserve the right to cease the clinic-patient relationship at any time. In this case, the patient will be offered an alternative doctor or clinic to continue their treatments.

Information For Our Clients with Young Children

Our mission is to provide a relaxing experience in a safe environment. Please note, there are no childcare arrangements available at the clinic and we have a firm no children policy in treatment rooms to ensure we adhere to Occupational Health and Safety policy and procedures. Please show consideration to this policy when selecting your treatment time.

Communications With The Clinic

Please contact the clinic on 1300 214 971 or email info@drscottallison.com.au. Messages sent to our Facebook or Instagram are not actively monitored. Please send all enquiries via phone or email to ensure they are attended to in a timely manner.

Feedback & Complaints

Please send all feedback and complaints to info@drscottallison.com.au and the feedback process will be followed.

Virtual Consultations

Virtual appointments are not to be recorded, shared, or published without prior consent from Dr Scott Allison. All images, audio and video are the property of Ascension Cosmetic Medicine.