What you need to know

Terms and Conditions

What you need to know

Terms and Conditions

What you need to know

Terms and Conditions

Treatments and treatment plans vary from patient to patient and our Doctor, Nurse or Therapist will always assess your concerns and determine if you are suitable for the procedure. With medical treatments your consultant will examine and discuss your desired outcome and it is up to the Doctor to assess whether you are suitable to go ahead with treatment.

Consultation fee:

Patients seeing Dr Scott for any consultation will incur a $100 consult fee. These fees are non-negotiable.

Cancellation & Non-Attendance Fee:

A fee of $100 will be incurred for any appointments that are cancelled with less than 24 hours’ notice. Non-attendance to any appointment will also incur $100 fee. If your appointment is rescheduled prior to 24 hours this fee does not apply.

Procedure Fees:

Procedure fees and treatment plans vary from individual to individual, their characteristics, the practitioner performing treatment, techniques performed, and products used. Your treatment plan will be discussed with you prior to your procedure and by confirming to move forward it is the patient’s responsibility to be aware of cost. Cost can be discussed with your practitioner or found on this page.
It is at the discretion of the practitioner as to whether they believe the patient is suitable for the treatment presenting. Our patient’s safety is our primary concern, and we will not treat if the patient is unsuitable for the procedure. If this occurs the patient will be charged a $100 consult fee as per our consultation terms and conditions.

Laser procedures:

Patients having laser procedures should not present with current fake tan or recent sun exposure (for at least 2 weeks), active cold sore or currently taking Roaccutane. A fee of $100 will be charged if an appointment needs to be postponed due to these conditions.

Refund Policy:

It is important to note that with any medical procedure there is no guarantee of results and outcomes. Every patient is different, and no treatment plan is an exact science. At Ascension Cosmetic Medicine, we make every effort to ensure that your aesthetic outcome is achieved. However we can never guarantee the results of the treatment provided. As a patient of Ascension Cosmetic Medicine, you acknowledge that there is no guarantee for any procedure that is performed in the clinic. As the treatment has been provided, as well as use of product and time, no refund will be provided by any consulting Doctor, Nurse or Therapist. This is non-negotiable.

Credit Card Levy:

Payments made via AMEX will incur a 3% surcharge.

Review of procedure

A complementary review is offered 2 weeks post procedure. If you have any issues or concerns in the meantime, please call the clinic on 1300 165 374 or email info@drscottallison.com.au.

Ceasing the clinic-patient relationship

Dr Scott Allison his nurses and therapists reserve the right to cease the clinic-patient relationship at any time. In this case, the patient will be offered alternative Doctor or clinic to continue their treatment.


All faces are asymmetrical. Our Doctors, Nurses or Therapists will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. We do not offer any complimentary treatments in the case of asymmetry.

Communications with the Clinic

Please contact the clinic on 1300 165 374 or email info@drscottallison.com.au. Messages sent to our Facebook or Instagram are not actively monitored. Please send all enquiries via phone or email to ensure they are attended to on a timely manner.

Feedback or Complaints

Please send all feedback and complaints to info@drscottallison.com.au and the feedback process will be followed.

Virtual Consultations

Virtual appointments are not to be recorded, shared, or published without prior consent from Dr Scott Allison. All images, audio and video are the property of Ascension Cosmetic Medicine.